In Mia Suite, we use only the highest-quality materials. Our gowns can be tailored with materials such as silk or cotton, in order to ensure softness and comfort for the child, keeping a sense of elegance in every detail.

Yes, we offer customization options. You can ask our specialized representatives and show them your idea. We will gladly help you find the perfect outfit for the occasion.

1.- Measure your child: Use a measuring tape to take their height from head to toe. To obtain an accurate measurement, make sure your child is standing straight and not wearing shoes.

2.- Consult the size-table: Every shop may have their own size-table, so I suggest you check the table provided on the product's page. That table will show you the specific measurements that correspond to each size.

3.- Compare your child's measurements with the ones indicated on the size-table. If your child's measurements are between two sizes, I'd suggest you go for the bigger size, to allow a certain growth range.

4.- Consider the gown's style: Some gowns might be more on the loose side, while others are a tighter fit.

Our delivery time is 2 business days, directly at your doorstep. Consider that delivery times might be delayed due to external circumstances.

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Warranties

1. Warranty Duration: It is valid for a time no greater than 15 calendar days after the purchase date, for all our products. This warranty covers manufacturing defects and quality problems.

2. Warranty Coverage: The warranty covers manufacturing defects, including defective stitching, damaged zippers, and material-related problems. It does not cover damage caused by incorrect use, accidents, or wear and tear. Any unauthorized modification to the gown will void the warranty.

3. Warranty Claim Process: If you believe you have a gown with a defect that is covered under the warranty, you can contact our customer care service. We will give you instructions as to how to proceed.

4. Evaluation: It is possible that we need you to send back the item, for its evaluation. If it is confirmed that the defect is covered under our warranty, we will offer a solution at our discretion (repair, change or refund).

5. Warranty Claims after Expiration: If you experience a problem with your gown after the warranty has expired, our customer service team will be glad to help you find a solution.

1.- Time to request exchanges: Customers will be able to request an exchange for gowns and ceremonial clothes within 14 calendar days after the product's delivery. It is important to let us know of any desired exchange as soon as it's possible.

2.- Conditions for exchanges: The gown or ceremonial clothing must be in its original condition, without having been worn, washed or altered in any way. Furthermore, it must have its original labels and be in its original bag or packaging.

3.- Process to request an exchange: Customers must contact our customer care service to start the exchange process. They must provide us with their order number, details on the product, and the reason for the exchange. Customers will be given the necessary information as to how to proceed.

4.- Availability of sizes and models: Exchanges are subject to availability of sizes and models. We will do everything possible to satisfy our customers' preferences. However, in the case an item is not available, we will offer a refund or a similar alternative.

5.- Delivery expenses: Delivery expenses for exchanges will be paid by the customer, unless the exchange is due to a mistake on our part, for example, if we send an incorrect or defective product.

6.- Product inspection: Once we receive the returned item, we will inspect it to verify it meets the conditions mentioned above. If the product is approved, we will proceed to send a new item, or send a refund, as agreed upon.

7.- Restrictions: Some items can be subject to exchange restrictions, due to their ceremonial or customized nature. In such cases, the product description will clearly display whether exchanges are accepted or not.

1. Return Period: We accept returns within a time of 14 calendar days from the date of purchase. After said period, we will not accept returns or refunds.

2. Return Conditions: The items must be in their original condition, with their labels intact. We will not accept returns of clothing with signs of use, signs of washing, or with damage. If you receive a defective gown, or one with quality-related problems, please, contact us right away.

3. Return Process: To begin with the return, please reach out to our customer care service. We will give you the necessary instructions for the return process, which might include filling out a return form.

4. Delivery Expenses: Delivery expenses for exchanges will be paid by the customer, unless the exchange is due to a mistake on our part, for example, if we send an incorrect or defective product.

5. Returns for a Different Size or Preference: If you wish to return a gown due to a need to exchange sizes, or simply because you changed your mind, you can do it within the return period specified above. You will be responsible for the delivery costs for this return. We also offer the choice of a replacement or a refund.

6. Refunds: Such will be sent out once we have received and processed the return. Refunds will be processed through the same payment method used to make the original purchase.

7. Exceptions: Some items, such as underwear or customized products, might not be eligible for returns or refunds (reach out to our service lines, and our specialized representatives will guide you to obtain specific information in such cases).

8. Contact: If you have any question, or you need more information about our return policies, don't hesitate to contact our customer care service, to the phone number +52 477 123 45 67 or to the email asesoria@miasuitie.mx.